Etech’s worldwide facilities – Onshore, Nearshore, and Offshore, provide the abilities to customize the solution that greatest healthy all of your current demands. With Etech’s global outreach, Etech is often accessible to aid your prospects and produce reliable Excellent experiences.
A group of devoted leaders from the Call Heart business that are keen about creating a impressive big difference for our
About us Etech provides next-generation BPO alternatives. A global minority-owned enterprise, Etech has produced and trademarked how to show your knowledge into strategic insights. Leveraging the power of artificial additionally human intelligence Etech boosts schooling and coaching to focus on crucial behaviors developing enhanced consumer ordeals and shareholder worth. Etech introduced in 2003 with only four hundred personnel and just one Get in touch with Middle in Nacogdoches, Texas.
Etech can be an omnichannel customer engagement alternatives service provider for a few of the world’s leading and most highly regarded makes. The practical experience Etech has gained throughout an array of business verticals will allow us to continually supply Remarkable, particular client encounters.
find out more everyday living At Etech Etech believes in Operating difficult and enjoying tough and strives to make personnel sense empowered and confident in The task They can be undertaking.
At QEval, we’re dedicated to aiding contact facilities make improvements to their performance by distinct, actionable insights. Our effectiveness analytics reports provide you with a specific breakdown of agent functions, buyer interactions, and operational bottlenecks, so you can also make knowledgeable selections that bring on measurable advancements. With QEval, you don’t just get reviews—you obtain the tools and recommendations to act on them.
Etech’s revolutionary technology alternatives and expert leaders recognize your online business demands and figure out the strategic insights your model really should travel success.
✅ unanticipated Positive aspects further than compliance Will not overlook this chance to transform your Get hold of Heart operations! Schedule a meeting with our specialists:
Metrics like manage time, CSAT scores, resolution charges, and actionable insights are crucial to achievements in 2024. long gone are the times of focusing only on call quantity. Now, it’s about digging into the standard of Just about every interaction and driving true effects. Ready to just take your contact Centre overall performance to the following stage? Enroll at QEval College and ???? Listen to Shawndra’s total Perception in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s lessening simply call moments, improving agent efficiency, or improving the general shopper expertise, our alternatives are built to travel real final results. Ready to see how QEval might make a difference in your operations? Get hold of us currently to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of treatment, rely on and Vitality brought into the enterprise is exactly what helps make the tradition at Etech special. Our CEO frequently claims, “If we care for our men and women, the figures will look after by themselves.”
boosting your Get in touch with Centre’s general performance doesn’t should be complicated. With QEval University, you’ll obtain access to crucial resources and teaching that present precise, measurable improvements in agent functionality.
fulfill Malisha, a shining star on our customer care website group! From tackling jobs to savoring pleasurable group functions, Malisha is aware of how to maintain the stability concerning operate and Engage in. Her positive Frame of mind and group spirit make her a Pleasure to operate with.
A group of devoted leaders in the Get in touch with Centre business that are enthusiastic about building a amazing distinction for our
Allow me to share only a few critical capabilities of what we provide: ✅ in depth insights into agent overall performance through complete analytics